While being part of a project, you often have to cooperate with different people from numerous professions that deal with and view the same project in their own ways. It isn’t possible to make people think exactly like us and that can cause miscommunication which can later lead to some errors.
In general, errors can be divided into two categories: minor defects that can be corrected before handing over the project to the employer, and major mistakes that can lead to serious consequences. Many construction projects have errors due to their complexity – these types of mistakes are very common and are often justified with the unique nature of a given project. So what should you do when your construction team makes an error?
Communicate the problem
The worst thing you can do is to try to avoid the problem and pretend nothing wrong has happened. If an error occurs, the client doesn’t want to know if it’s the fault of the architect, mistake of someone from your team, an oversight or if it just came up as a result of amendments made to the project that the client strongly suggested (it’s best to avoid this justification, however) – they want to get the project done on time. While remembering that your good name is on the line, you should be aware that, in the end, you are their employee and you should honour your contract, even if it takes you more time and more money. As a project leader, you’re responsible for the error and can even be sued for the breach of contract, and court is never a good solution if you’re the guilty party.
Offer a solution
It is in your company’s best interest to do everything you can to fix whatever has been broken. You should make it clear to your client that you know that making that specific error is causing delays but there’s only so much you can do and that fixing it will be your priority. Your client should appreciate your honesty and feel taken care of, even in a situation that leads to spending a bit more money. You know what you’ve done wrong, the client knows what’s going to happen with the project and there is no room for miscommunication. If you’re at that place, then you have to own up to your team’s mistakes.
Avoid in the future
Management usually points out the phrases and situations in which the project might lead to errors and incidents. Usually, the first is overestimating abilities of the team and the rush that comes with it. It’s important to remember that rushing things can result in cut corners, which in turn increases the chances of getting injured. Another state that can lead to errors is over-familiarity with the task, which results in boredom or complacency, and that that can encourage more risky acts. Try to supervise your team and lead them in the way that will bring them together in what they’re doing and take care of their working environment.
Try to solve the problem out of court
If the construction’s design defect causes you injury, the employer can sue the your company for negligent construction. That could mean remedies. The losses of the claiming party might be assessed on the basis of the difference in value or loss of convenience of the work, or the reasonable cost of repairing the errors. If there are no remedies in the contract, it might raise the question if the employer can redeem their costs or losses in another way, such as recovering them in tort.
To sum up, the proper error recovery process should follow a simple path. Firstly, the mistake that was made should be identified. Then, the leader should organise the work to reset the process and correct the error that will result in resuming the error-free work. It’s important to take precautions and try to reduce the number of errors. If some error does happen, you have to behave in the way you would like to be treated if it was you who was the employer of the construction team, which, in most cases, involves informing the client and trying your best to fix the error and continue the good work.