Terms & Conditions

What’s good to know if working with us


In these terms and conditions “the Customer” means the person, firm, or company who accepts a quotation or offer from the Company for the sale of the Goods and/or the Services or whose order for the Goods and/or the Services is accepted by the Company. “The Goods” means products and materials that the Company is to supply in accordance with the Conditions. “The Services” mean the services to be supplied by the Company under the Contract. “The Company” means Buildeo Limited, registered in England and Wales under Company Registration number: 8734963.

“The Completion” means completion of all works to be done in accordance with the Contract. “The Delivery” means delivery of the Goods to the Customer in accordance with the Contract. “The Installation” means the installation of the Goods specified in the Contract.

“The Conditions” means the standard terms and conditions of sale set out herein and (unless the context otherwise requires) includes special terms and conditions agreed in writing between the Customer and the Company.

“The Contract” means the contract for the supply of Goods and/or Services by the Company to the Customer to which these terms and conditions apply. “The Price” means the total price of the Services and of the supply and installation of the Goods, including VAT, as set out in the Contract.


2.1 These terms and conditions shall apply to all Contracts for the supply of the Goods and/or Services by Buildeo Limited to the Customer, pursuant to one or more agreed estimates and shall prevail any other communication or documentation from the Costumer. Where it is agreed that Buildeo Limited shall supply the Goods and/or Services, the Price payable and any other special terms agreed by and between the parties shall be set out in the estimate. All confirmed estimates shall be subject to the Conditions.

2.2 No changes or variations to these terms and conditions or any confirmed quotations shall be effective unless agreed in writing by and between the parties.

2.3 Any clerical error or omission in any sales literature, price list, quotation, acceptance of offer, invoice or other document or information issued by the Company shall be subject to correction without liability on the part of the Company.

2.4 The Delivery of the Goods to the installation site shall be made by the Company or its agents. Any dates given for the start of the Services and/or the Delivery and Installation of the Goods are approximate only and the Company shall not be liable for any delay howsoever caused. Time for the performance of the Services and/or the Delivery of the Goods shall not be of the essence of the Contract unless previously agreed by Buildeo Limited in writing.

2.5 Buildeo Limited shall not be held responsible for any delays due to material shortage or supplier delays.

2.6 If for any reason, supplies required to complete work orders become unavailable, causing delays to a project, Buildeo Limited shall endeavour to source supplies elsewhere, however the Company reserves the right to extend the Completion date to reflect the delay that occurred.

2.7 The Goods may be delivered by the Company in advance of the quoted Delivery date upon giving reasonable notice to the Customer.

2.8 The Customer shall give the Company, its agents, workmen and contractors access to the installation site at all reasonable times so that the Company may complete the Installation in accordance with the Contract and further shall allow the Company free use of any services supplied to the Customer’s property for the purpose of carrying out the Installation.

2.9 The Company shall not be liable for any loss or damage sustained to: a) ceramic tiles, plaster work or cornice; b) any ground, driveway, flagging, etc.

2.10 If the Company cannot carry out works due to misinformation provided by the Customer or denial of access, a standard day rate shall be applied in order to compensate for any loss incurred by Buildeo Limited. The standard day rate shall total no more than £250+VAT and shall be deducted from the Customer’s deposit before it is refunded.

2.11 If the Customer requires a site visit and pays for this service, Buildeo Limited agrees to deduct the cost of the visit from the final invoice, given the Customer chooses to proceed with the planned works.

2.12 If the Customer contacts Buildeo Limited and requires a response, Buildeo Limited shall reply to the Customer’s queries within no more than 7 working days. If the matter is of an urgent nature, Buildeo Limited shall respond accordingly.

2.13 Any modifications and/or any changes with regards to a number of staff needed to complete the works shall be communicated in writing by the Customer to the Company at least 14 business days prior to the commencement of the works.


The Customer shall be responsible for the preparation of the installation site prior to the commencement of the Installation, including moving and removal of

a) furniture, ornaments, valuables, including carpets, rugs, curtain fittings, blinds and pelmets;

b) personal belongings, fixtures, fittings and parts of the existing installation that the Customer wishes to keep and that is due to be removed and disposed of;

c) alarm systems, door bells, etc. This includes disconnecting radiators, electrical sockets, cables, aerials and satellite dishes, including telephones and appliances around the area of the Installation. The Company shall not be held responsible for any direct or consequential loss or damage associated with any non-compliance with the above requirements.


4.1 The Price and any taxes and expenses for the Goods and/or Services shall be specified in the quotation. The Price shall include any applicable Value Added Tax. If there are any changes to VAT rates, the Company reserves the right to adjust the Price accordingly.

4.2 The Customer shall be responsible for any expenses and costs set out in the estimate. Buildeo Limited reserves the right to suspend works at any time when any due payment remains unpaid. The schedule and Completion of the project shall also be subject to change if payments are not received on time.

4.3 An invoice shall be issued by Buildeo Limited to the Customer in accordance with the terms set forth in the agreed estimate. The Customer shall pay for the Goods and/or Services as per the schedule listed in the estimate.

4.4 Once a project estimate has been agreed on by the Customer, the Price shall be fixed for a period of 30 days only. Once this period of time has lapsed Buildeo Limited shall have the right to adjust the Price for the Goods and/or Services accordingly.

4.5 Payment shall be made by cash, cheque or a bankers transfer. Cheques must be made payable to “BUILDEO LIMITED”. The Customer shall make sure he/she receives a proof of payment.

4.6 If the Customer fails to make any payment on time, then without prejudice to any other rights or remedies available to the Company, the Company shall be entitled to a) suspend further works specified under the Contract;, b) charge the Customer interest on the outstanding sums until the payment in full is made, and; c) rescind the Contract for breach on the part of the Customer. The balance of the Price shall be paid upon the Completion of works by bank transfer or cheque.

4.7 The Customer shall indemnify the Company against any loss, cost or expense, including, without limitation, loss of profits, collection costs and third party costs, suffered by the Company as a result of the Customer’s failure to make any payment on time.

4.8 If the Customer does not make payment by the date stated in the estimate or as otherwise provided in the Contract, the Company shall be entitled to charge interest on the outstanding amount at the rate of 2% above the Minimum Landing Rate ruling at that time from the date of the invoice until the date of payment.

4.9 All invoices are due for payment in full on day of Completion. Any invoice outstanding beyond this period shall be referred to an external debt collection agency and shall be subject to surcharge of 15% plus VAT to cover the collection costs incurred. This surcharge, together with all other charges and legal fees incurred, shall be the Customer’s responsibility and shall be legally enforceable.


5.1 Buildeo Limited warrants and guarantees that all Goods supplied under the Contract shall be free from any faults, defects, patent or latent, in materials and workmanship.

5.2 The Company’s obligations under this clause 5 shall extend to any defect or non-conformity in materials arising or manifesting itself within 1 year from the Contract date, subject to normal wear and tear.

5.3 Items repaired or replaced shall be subject to these terms and conditions in the same manner as the ones originally supplied under the agreement.

5.4 Buildeo Limited warrants, represents and undertakes that all Services performed under the Conditions shall be performed with all due skill and care, in a professional and workmanlike manner.

5.5 Any claim by the Customer which is based on any defect in the quality or condition of the Goods and/or Services or their failure to correspond with the specification or the quality of Services provided by the Company shall (whether or not the Delivery is refused by the Customer) be notified in writing to the Company within 7 days from the date of the Delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If the Delivery is not refused and the Customer does not notify in writing the Company accordingly, the Customer shall not be entitled to reject the Goods and Services and the Company shall have no liability for such defect or failure and the Customer shall be bound to pay the full Price as if the Goods and Services had been delivered in accordance with the terms of the Contract.


6.1 Risk of damage to or loss of the Goods shall pass to the Customer upon the Delivery.

6.2 Notwithstanding the Delivery and the passing of risk in the Goods, or any other provision of these terms and conditions, the property in the Goods shall not pass to the Customer until the full Price of the Goods is received by the Company in cash or cleared funds.

6.3 Until such time as the property in the Goods passes to the Customer, Buildeo Limited shall be entitled, at any time, to require the Customer to deliver the Goods to the Company and, if the Customer fails to do so forthwith, to enter any premises of the Customer or any third party where the Goods are or may be stored and repossess the Goods.

6.4 When the works are completed and on that particular day, the Customer shall be available to sign a completion form before the Company’s staff leave the premises. If the Customer is unavailable, the Customer shall nominate an on-site signee to inspect the works and sign the form.

6.5 If the Customer or the nominee refuses to sign the form after inspection, by default the Customer agrees that all works are of acceptable standard and that no damage are claimable.


7.1 The Contract may be terminated by either party within 14 business days of the date of agreeing thereto. If the Customer terminates the Contract and the Company had already incurred the costs such as technical drawings or material order, the costs shall be deducted from the deposit and the balance shall be refunded to the Customer. Buildeo Limited reserves the right to terminate the Contract at any time before the Installation, in which case the deposit shall be refunded to the Customer within 14 business days. If the Customer terminates the Contract after the works had begun, the Customer shall be liable to pay 10% of the remaining balance within 10 business days, after which time the Company shall have the right to charge the Customer a 1.25% interest per day.

7.2 If the Contract becomes frustrated for any reason, the Contract shall terminate automatically and the Company shall not be liable to pay any compensation.


These terms and conditions contain the entire agreement between the parties in relation to its subject matter and supersede any previous agreements, arrangements or proposals, written or oral.

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